Per Incident Technical Support
Do you have a persistent issue that you would like us to take a look at?
Don’t want to be tied into a contract just to have the issue resolved?
GENX Solutions provides per incident technical support and diagnostic services with associated resolution paths. This service offering allows you to augment your existing support staff with industry certified technicians and resolution paths. Have the peace of mind to know that issues referred are issues resolved.
GENX guarantees a 30 minute response time on the issues submitted. That responsiveness as well as our 95% Tier 1 resolution rate makes us one of your best bets at having the issue resolved in the shortest possible time. It’s that confidence that allows us to offer one of the industry’s most attractive price points for the service so you can be assured that you are receiving the true value for your dollar.