voip telephony

VoIP Telephony Services

Voice Over IP (VoIP) telephony systems are an invaluable communication technology of any company today. Often, it not only acts as the heart of an organization’s communication with their customers, but also plays an enormous role in the communications between employees, employers, and business partners. In many instances, modern telephony systems serve as a foundation of the unified communications, including voice, instant messaging, and teleconferencing and video conferencing services.

Aging telephone system hardware or inefficiencies in the hierarchy of information transfer can lead to major slowdowns of company productivity, as well as loss of revenue due to inadequate quality, and costly maintenance. VoIP telephony systems provide nearly instant return on investment for smart and medium businesses.

We help you realize significant saving, while ensuring customer’s satisfaction, using the following 5-step approach:

  1. Planning and Assessment
  2. Cost Analysis
  3. Long Distance Requirements
  4. Audio and Videoconferencing
  5. Implementation and Training


Much like how every company is unique, each organization’s telephony systems are likewise slightly different in their needs and requirements. Therefore, the strategy for improving your telephony systems also require extensive research on the limitations of your current infrastructure. GenX’s process of designing and implementing state-of-the-art telephony systems is both thorough and informed. We begin by conducting a meticulous assessment of your current telephone hardware before working closely with your company to develop the most appropriate systems.


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