Per Incident Technical Support: 5 Reasons Your Business Needs It
Per Incident Technical Support: 5 Reasons Your Business Needs It A technical incident can strike without warning and cause serious disruptions to your operations at any time. This could involve a cyber attack, malfunctioning hardware, or any other problem that prevents your team achieving goals. You might miss deadlines, frustrate users, lose out on sales, and ultimately chase clients away to competitors. All from a single incident. You could be tempted to address the situation in-house and assign your IT support staff to root out the incident’s cause. And yes, they may have the skills, experience, and technical resources to resolve the issue. But they might not. In the process of trying to make the issue go away, your support team would also be unavailable to help your employees with…