E-mail and Remote Connection Key Terms

General
BACK   Cloud-based e-mail services Online service-based e-mail system which eliminates the need for the company server to host its own e-mail network   Company team file sharing Transfer of files between company members   File Transfer Protocol (FTP) The standard protocol for exchanging files over the internet   Network Infrastructure E-mail systems within a company   Virtual Private Networks (VPN) Creating encrypted, secure connections within otherwise non-secure networks  
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What are E-mail and Remote Connections?

General
BACK   E-mail systems are a core aspect of a company’s productivity. Almost all company functions in the 21st century rely on quick communication and file transfer between employees. Furthermore, customer satisfaction is also heavily reliant on the reliability of a company to respond quickly to solve technical problems. As such, efficient communication systems are essential when it comes to the successful operation of a company in today’s world. GenX provides numerous services to assist in maximizing the potential of your organization’s productivity. These range from migrating company mailboxes to faster and more reliable platforms such as Office 365, to setting up remote-connection services which allow employees to access office files in off-site remote locations.
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Help Desk Key Terms

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BACK   Hardware Damage The loss of computer information due to the physical destruction of computer components   Help Desk Services that assist customers in solving technical issues   Information Corruption Inability to access previously stored data due to errors which developed through normal read and write processes   Troubleshooting The process of diagnosing and solving technical problems  
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Why choose our Help Desk?

General
BACK   GenX's products and services do not end after initial installation. We stand by our customer base by providing fast and reliable help desk services to all our clients 24/7, 365 days a year. While based in our headquarters location in Toronto Ontario, our team of professional technicians are always ready to help you with any technical assistance you may need.   The most important aspect of any help desk service is its ability to diagnose and tackle different problems effectively and efficiently. the GenX CareForce I.T. service team is not only reliable, but also experienced in solving a wide range of technical issues, ranging from hardware damage, to software corruption.  As such, our team of seasoned professionals is able to quickly identify your issue and apply the most…
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Telephony Key Terms

General
  BACK   Conference Calling Telephone call among 3 or more members   Direct Inward Dialing (DID) A service that allows for individual employee numbers without the need for multiple physical landlines   Interactive Voice Response A user interface that allows for interaction with the telephony system through voice commands   Telephony The process of designing telephone infrastructure    
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What is Telephony?

General
  BACK   Efficiency of communication is in direct relation to a company’s overall effectiveness. As such, holdups within an organization’s flows of information inevitably lead to blockages of productivity. Telephony systems do not only include technical infrastructure that at company uses, however, but also the organization of information transfer in both internal and external company communications. For instance, in the customer re-directory systems.   GenX designs and deploys complete and customized telephone systems for your company's individual needs. By first becoming wholly informed about your organization's informational and financial requirements, we are then able to implement the most appropriate features into your new systems, including voice control interfaces, direct inward dialing services, and conference call capabilities. Finally, not only do we completely install all required hardware and software on-site, but…
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Backup Process Engineering Key Terms

General
    BACK   Backup Process Engineering The design of preventive and recovery procedures in order to protect sensitive digital data   Backup Protocol Plans The procedures, both automatic and manual, that are carried out in the event of data loss or corruption   Cloud Storage backup Backup solution involving the storage and recovery of data over the internet   Disaster Testing Trials to test the reliability and efficiency of established backup procedures   On-site backup solutions Backup strategy involving the in-house storage of duplicate data
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What is Backup Process Engineering?

General
  BACK   To counter the unpredictability of I.T. storage failures, backup process engineering uses the design of preventive measures to both mitigate potential data loss, and improve efficiency of the process of information recovery. This is often accomplished by the setup of various methods of data protection and recovery, ranging from on-site backups, to off-site cloud storage of data. Each method has its own strengths and weaknesses, and as such the most difficult aspect of such design is the decision on the most effective methods to employ. This is where GenX’s thorough and meticulous process shines in comparison to its competitors. Our team of seasoned I.T. professionals have developed a critical eye when analyzing pressing issues and risks in your company’s current backup procedures. We strive to use our…
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