Category: General

  BACK   Cyberattack The malicious attempt to destroy or steal sensitive information through digital hacking   Informational Ransom The threat of publicizing stolen sensitive information for a demanded price   Threat Analysis The process of identifying the most pressing issues in a company's I.T. security protocols   Viruses The general term for programs with malicious intent. They may cause damage through data theft, software corruption, or other methods  

  BACK   A company's perceived stability relies on its ability to protect its sensitive information from cyberattacks. Sensitive data such as confidential client information, financial records, or employee information are among the data that may be targeted for informational ransom.   In light of this, it should be of upmost importance of any company to exert every effort to maintain optimal protection of its critical information, as failure to protect this would cause irreparable damage to its integrity.   GenX's team of I.T. professionals have been working within this field with the cumulative experience of dozens of years. As such, our team has developed countless security plans over the years. Therefore, we are highly trained in the creation of thorough and impenetrable security plans, which have stood through through…

    BACK     Disk Size The amount of storage space that is available to keep data   I.T. Back Office The technical infrastructure that a company uses on a daily basis   Government of Ontario Information Technology Standard Guidelines provided by the Ontario government on the correct use of I.T. equipment   Virtual Environments The division of a server into numerous independently-operating virtual environments  

  BACK   It is difficult to imagine any company that can operate in today's world without some level of reliance on technical equipment. Whether it be telephone systems, employee e-mails, or even computers in general, it is clear that all companies today must rely, in one way or another, on an I.T. back office.   Logically, the larger the company is, the larger its back-office needs to be to support its many departments. However, even in smaller corporations, I.T. infrastructural issues are a common sight. This is because in such a complex network of systems including telephony, servers, and workstations, it is very easy for informational inefficiencies to occur.   GenX provides numerous solutions to assist in maximizing your company's infrastructural efficiency. We provide services ranging from physical hardware upgrades…

BACK   Cloud-based e-mail services Online service-based e-mail system which eliminates the need for the company server to host its own e-mail network   Company team file sharing Transfer of files between company members   File Transfer Protocol (FTP) The standard protocol for exchanging files over the internet   Network Infrastructure E-mail systems within a company   Virtual Private Networks (VPN) Creating encrypted, secure connections within otherwise non-secure networks  

BACK   E-mail systems are a core aspect of a company’s productivity. Almost all company functions in the 21st century rely on quick communication and file transfer between employees. Furthermore, customer satisfaction is also heavily reliant on the reliability of a company to respond quickly to solve technical problems. As such, efficient communication systems are essential when it comes to the successful operation of a company in today’s world. GenX provides numerous services to assist in maximizing the potential of your organization’s productivity. These range from migrating company mailboxes to faster and more reliable platforms such as Office 365, to setting up remote-connection services which allow employees to access office files in off-site remote locations.

BACK   Hardware Damage The loss of computer information due to the physical destruction of computer components   Help Desk Services that assist customers in solving technical issues   Information Corruption Inability to access previously stored data due to errors which developed through normal read and write processes   Troubleshooting The process of diagnosing and solving technical problems  

BACK   GenX's products and services do not end after initial installation. We stand by our customer base by providing fast and reliable help desk services to all our clients 24/7, 365 days a year. While based in our headquarters location in Toronto Ontario, our team of professional technicians are always ready to help you with any technical assistance you may need.   The most important aspect of any help desk service is its ability to diagnose and tackle different problems effectively and efficiently. the GenX CareForce I.T. service team is not only reliable, but also experienced in solving a wide range of technical issues, ranging from hardware damage, to software corruption. As such, our team of seasoned professionals is able to quickly identify your issue and apply the most…

  BACK   Conference Calling Telephone call among 3 or more members   Direct Inward Dialing (DID) A service that allows for individual employee numbers without the need for multiple physical landlines   Interactive Voice Response A user interface that allows for interaction with the telephony system through voice commands   Telephony The process of designing telephone infrastructure    

  BACK   Efficiency of communication is in direct relation to a company’s overall effectiveness. As such, holdups within an organization’s flows of information inevitably lead to blockages of productivity. Telephony systems do not only include technical infrastructure that at company uses, however, but also the organization of information transfer in both internal and external company communications. For instance, in the customer re-directory systems.   GenX designs and deploys complete and customized telephone systems for your company's individual needs. By first becoming wholly informed about your organization's informational and financial requirements, we are then able to implement the most appropriate features into your new systems, including voice control interfaces, direct inward dialing services, and conference call capabilities. Finally, not only do we completely install all required hardware and software on-site, but…