What is a Service Level Agreement in IT Support?
What is a Service Level Agreement in IT Support? A service-level agreement (SLA) is a must when dealing with an information technology service provider. But what does that mean? And why is it important? Below, you’ll find all the information you need on service-level agreements. Service-level Agreement Definition Canadian businesses and government have spent an estimated $15 billion on technology outsourcing in 2021. But working with service providers can be a challenge for new business owners or managers with little outsourcing experience. There’s a lot to consider, from pricing to reporting. And everyone has to understand exactly what’s expected. This is where a service-level agreement comes in. It’s a contract between you, the customer, and your chosen service provider. This document carries detailed information on the solutions the provider…
