Tag: professional IT support

What is a Service Level Agreement in IT Support?

What is a Service Level Agreement in IT Support?

IT Support
What is a Service Level Agreement in IT Support? A service-level agreement (SLA) is a must when dealing with an information technology service provider. But what does that mean? And why is it important? Below, you’ll find all the information you need on service-level agreements. Service-level Agreement Definition Canadian businesses and government have spent an estimated $15 billion on technology outsourcing in 2021. But working with service providers can be a challenge for new business owners or managers with little outsourcing experience. There’s a lot to consider, from pricing to reporting. And everyone has to understand exactly what’s expected.   This is where a service-level agreement comes in. It’s a contract between you, the customer, and your chosen service provider. This document carries detailed information on the solutions the provider…
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5 Ways Professional IT Support Helps Your Business Grow

5 Ways Professional IT Support Helps Your Business Grow

IT Support
5 Ways Professional IT Support Helps Your Business Grow A solid IT infrastructure is crucial to help any business succeed. Everything from customer support and inventory management to social media marketing hinges on an efficient setup. That’s why Canadian companies spent $111bn on IT products and services in 2019. But while small and medium businesses may manage with a DIY IT infrastructure in their infancy, real growth can only occur with help from dedicated, professional IT support. Why? Let’s look at five key reasons. Increase your business productivity Switching to professional IT support can boost productivity in a number of ways. First, it enables you to lighten the load on your in-house IT technicians and give them more time to focus on everyday essentials (e.g. helping employees with minor technical…
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Tag: professional IT support

What is a Service Level Agreement in IT Support?

What is a Service Level Agreement in IT Support?

IT Support
What is a Service Level Agreement in IT Support? A service-level agreement (SLA) is a must when dealing with an information technology service provider. But what does that mean? And why is it important? Below, you’ll find all the information you need on service-level agreements. Service-level Agreement Definition Canadian businesses and government have spent an estimated $15 billion on technology outsourcing in 2021. But working with service providers can be a challenge for new business owners or managers with little outsourcing experience. There’s a lot to consider, from pricing to reporting. And everyone has to understand exactly what’s expected.   This is where a service-level agreement comes in. It’s a contract between you, the customer, and your chosen service provider. This document carries detailed information on the solutions the provider…
Read More
5 Ways Professional IT Support Helps Your Business Grow

5 Ways Professional IT Support Helps Your Business Grow

IT Support
5 Ways Professional IT Support Helps Your Business Grow A solid IT infrastructure is crucial to help any business succeed. Everything from customer support and inventory management to social media marketing hinges on an efficient setup. That’s why Canadian companies spent $111bn on IT products and services in 2019. But while small and medium businesses may manage with a DIY IT infrastructure in their infancy, real growth can only occur with help from dedicated, professional IT support. Why? Let’s look at five key reasons. Increase your business productivity Switching to professional IT support can boost productivity in a number of ways. First, it enables you to lighten the load on your in-house IT technicians and give them more time to focus on everyday essentials (e.g. helping employees with minor technical…
Read More