Category: IT Support

7 Signs You Need a Managed IT Support Solution

7 Signs You Need a Managed IT Support Solution

IT Support
Managed IT support solutions are increasingly popular with businesses of all sizes, but how do you know if you need one? Here are seven telltale signs. 1. Your IT Spending is Inconsistent Canadian IT spending increases year on year, encompassing enterprise software, devices, IT services, and more. Upgrading equipment, paying for emergency repairs, experimenting with new software, and other IT investments can all add up. As a result, your IT spending may be inconsistent and unpredictable. And you could end up paying more to keep your infrastructure functioning smoothly than you need to. One of the chief benefits of managed IT support services is that you’ll pay a set fee each month (or year) for a solutions package tailored to your needs. This helps prevent you from overspending and ensures…
Read More
What is a Service Level Agreement in IT Support?

What is a Service Level Agreement in IT Support?

IT Support
What is a Service Level Agreement in IT Support? A service-level agreement (SLA) is a must when dealing with an information technology service provider. But what does that mean? And why is it important? Below, you’ll find all the information you need on service-level agreements. Service-level Agreement Definition Canadian businesses and government have spent an estimated $15 billion on technology outsourcing in 2021. But working with service providers can be a challenge for new business owners or managers with little outsourcing experience. There’s a lot to consider, from pricing to reporting. And everyone has to understand exactly what’s expected.   This is where a service-level agreement comes in. It’s a contract between you, the customer, and your chosen service provider. This document carries detailed information on the solutions the provider…
Read More
What are the Most Common IT Issues Businesses Experience?

What are the Most Common IT Issues Businesses Experience?

IT Support
What are the Most Common IT Issues Businesses Experience? Canada’s IT services market is worth an estimated $25.4 billion, encompassing IT outsourcing, consulting, and cloud services. Companies use IT services for everything from migrating to the cloud and setting up an effective infrastructure to troubleshooting common technical issues. Even technical problems that turn out to have an easy solution can severely disrupt a business’s operations, whether it prevents employees from completing core tasks or denies customers services they’ve paid for. What are some of the most common issues affecting companies? In this post, we’ll look at 8 IT problems that a good technical support provider can solve. Computers are Slow and Lagging We all know the frustration of dealing with technology that doesn’t work how we need it to —…
Read More
10 Questions to Ask When Looking for a Technical Support Provider

10 Questions to Ask When Looking for a Technical Support Provider

IT Support
10 Questions to Ask When Looking for a Technical Support Provider Searching for professional IT assistance you can trust in a crisis? Per incident technical support is a convenient, cost-effective solution for businesses: you can access expert help in a range of tough situations without being tied into contracts. Just contact your provider to discover an effective, efficient resolution to your problem. But the technical support you receive will only be as good as the team that provides it. And finding the best specialists for your business goals, operations, and budget can be tricky. To help make it easier, we’ve compiled 10 questions to ask before you choose. How Quickly Do You Respond to Issues? Per incident technical support solves one issue at a time. That’s a huge part of…
Read More
5 Common Causes of IT Hardware Failures to Watch Out For

5 Common Causes of IT Hardware Failures to Watch Out For

IT Support
5 Common Causes of IT Hardware Failures to Watch Out For Even the most minor IT hardware failure can disrupt your operations and cause major problems for your business. Any downtime could make it impossible for your team to complete key tasks, deliver products or services on time, and perform to the standards clients expect. This may affect the way in which they perceive your business and prompt them to try one of your competitors instead. It may not always be possible to prevent IT hardware failures but understanding what triggers them can help. Join us as we explore five of the most common hardware failures causes to watch out for. Exposure to extreme temperatures You could increase the risk of damaging your IT infrastructure if you expose your computers,…
Read More
Why per incident technical support could benefit your small business

Why per incident technical support could benefit your small business

IT Support
Why per incident technical support could benefit your small business Running a small business is fraught with challenges. You have a team of employees to oversee, results to drive, goals to achieve, and problems to solve. And some of the most difficult issues to remedy involve technology. When the hardware and software your small business depends on every day stop working as they should, the fallout can be severe. That’s why good technical support is so important. But if you’re worried about the impact it could make on your budget, rest assured: working with a professional technical support provider doesn’t have to be expensive. And one of the most cost-effective options available is per incident technical support. What is per incident technical support? Per incident technical support is a one-off…
Read More
What can an IT Help Desk Service do for Your Business?

What can an IT Help Desk Service do for Your Business?

IT Support
What can an IT Help Desk Service do for Your Business? IT support is crucial for most businesses. We rely on computers and the internet for so much, from managing customer data and organizing payroll to delivering services. Technical issues can cause severe disruptions with all-too-real consequences, e.g. your team might be unable to complete the work a client is already waiting for. Multiple delays could be enough to damage both your relationship with them and your chances of securing future sales. That’s why technical issues affecting hardware and software must be resolved as quickly as possible. And while you may have your own in-house IT technicians, their knowledge will be limited, and they can become overwhelmed when they also have an entire workforce to help. That’s why an IT…
Read More
5 Ways Professional IT Support Helps Your Business Grow

5 Ways Professional IT Support Helps Your Business Grow

IT Support
5 Ways Professional IT Support Helps Your Business Grow A solid IT infrastructure is crucial to help any business succeed. Everything from customer support and inventory management to social media marketing hinges on an efficient setup. That’s why Canadian companies spent $111bn on IT products and services in 2019. But while small and medium businesses may manage with a DIY IT infrastructure in their infancy, real growth can only occur with help from dedicated, professional IT support. Why? Let’s look at five key reasons. Increase your business productivity Switching to professional IT support can boost productivity in a number of ways. First, it enables you to lighten the load on your in-house IT technicians and give them more time to focus on everyday essentials (e.g. helping employees with minor technical…
Read More
MFA Adoption: Benefits and Risks

MFA Adoption: Benefits and Risks

Information Security, IT Support
MFA Adoption: Benefits and Risks The global pandemic which forces many organizations to adopt the work from home model has led to the dramatic adoption of multi-factor authentication (MFA) as a cybersecurity measure. While MFA has its benefits, it also presents some risks. What Is MFA? MFA, short for multi-factor authentication, is another route to account security. Traditionally, accounts are protected by single-factor authentication composed mainly of the username and password combination. Single-factor authentication has shown to be easily compromised, for instance, through brute force attack – guessing the correct username and password combination through automated means. MFA promises to secure an account by requiring multiple forms of verification to prove one’s identity when signing into an application. There are many forms of MFA. One form is through the use…
Read More
Access to Corporate Network: Why It’s Important to Secure This Entry Point

Access to Corporate Network: Why It’s Important to Secure This Entry Point

Information Security, IT Support
Access to Corporate Network: Why It’s Important to Secure This Entry Point A hacker group specializing in gaining and maintaining access to corporate networks has been observed selling access to compromised corporate networks to other threat actors on underground forums. This highlights the importance of securing access to your organization’s network. An actor assessed to be associated with the hacker group behind the malicious campaign called “Pioneer Kitten”, also known as “Parisite” and “Fox Kitten”, has begun selling access to compromised corporate networks on underground forums since late July of this year, this according to the recent report released by CrowdStrike Intelligence. Access to Corporate Networks COVID-19 has forced many companies to open access to their corporate networks to remote workers. This opening unleashed a Pandora’s box of new cyberthreats, especially…
Read More

Category: IT Support

7 Signs You Need a Managed IT Support Solution

7 Signs You Need a Managed IT Support Solution

IT Support
Managed IT support solutions are increasingly popular with businesses of all sizes, but how do you know if you need one? Here are seven telltale signs. 1. Your IT Spending is Inconsistent Canadian IT spending increases year on year, encompassing enterprise software, devices, IT services, and more. Upgrading equipment, paying for emergency repairs, experimenting with new software, and other IT investments can all add up. As a result, your IT spending may be inconsistent and unpredictable. And you could end up paying more to keep your infrastructure functioning smoothly than you need to. One of the chief benefits of managed IT support services is that you’ll pay a set fee each month (or year) for a solutions package tailored to your needs. This helps prevent you from overspending and ensures…
Read More
What is a Service Level Agreement in IT Support?

What is a Service Level Agreement in IT Support?

IT Support
What is a Service Level Agreement in IT Support? A service-level agreement (SLA) is a must when dealing with an information technology service provider. But what does that mean? And why is it important? Below, you’ll find all the information you need on service-level agreements. Service-level Agreement Definition Canadian businesses and government have spent an estimated $15 billion on technology outsourcing in 2021. But working with service providers can be a challenge for new business owners or managers with little outsourcing experience. There’s a lot to consider, from pricing to reporting. And everyone has to understand exactly what’s expected.   This is where a service-level agreement comes in. It’s a contract between you, the customer, and your chosen service provider. This document carries detailed information on the solutions the provider…
Read More
What are the Most Common IT Issues Businesses Experience?

What are the Most Common IT Issues Businesses Experience?

IT Support
What are the Most Common IT Issues Businesses Experience? Canada’s IT services market is worth an estimated $25.4 billion, encompassing IT outsourcing, consulting, and cloud services. Companies use IT services for everything from migrating to the cloud and setting up an effective infrastructure to troubleshooting common technical issues. Even technical problems that turn out to have an easy solution can severely disrupt a business’s operations, whether it prevents employees from completing core tasks or denies customers services they’ve paid for. What are some of the most common issues affecting companies? In this post, we’ll look at 8 IT problems that a good technical support provider can solve. Computers are Slow and Lagging We all know the frustration of dealing with technology that doesn’t work how we need it to —…
Read More
10 Questions to Ask When Looking for a Technical Support Provider

10 Questions to Ask When Looking for a Technical Support Provider

IT Support
10 Questions to Ask When Looking for a Technical Support Provider Searching for professional IT assistance you can trust in a crisis? Per incident technical support is a convenient, cost-effective solution for businesses: you can access expert help in a range of tough situations without being tied into contracts. Just contact your provider to discover an effective, efficient resolution to your problem. But the technical support you receive will only be as good as the team that provides it. And finding the best specialists for your business goals, operations, and budget can be tricky. To help make it easier, we’ve compiled 10 questions to ask before you choose. How Quickly Do You Respond to Issues? Per incident technical support solves one issue at a time. That’s a huge part of…
Read More
5 Common Causes of IT Hardware Failures to Watch Out For

5 Common Causes of IT Hardware Failures to Watch Out For

IT Support
5 Common Causes of IT Hardware Failures to Watch Out For Even the most minor IT hardware failure can disrupt your operations and cause major problems for your business. Any downtime could make it impossible for your team to complete key tasks, deliver products or services on time, and perform to the standards clients expect. This may affect the way in which they perceive your business and prompt them to try one of your competitors instead. It may not always be possible to prevent IT hardware failures but understanding what triggers them can help. Join us as we explore five of the most common hardware failures causes to watch out for. Exposure to extreme temperatures You could increase the risk of damaging your IT infrastructure if you expose your computers,…
Read More
Why per incident technical support could benefit your small business

Why per incident technical support could benefit your small business

IT Support
Why per incident technical support could benefit your small business Running a small business is fraught with challenges. You have a team of employees to oversee, results to drive, goals to achieve, and problems to solve. And some of the most difficult issues to remedy involve technology. When the hardware and software your small business depends on every day stop working as they should, the fallout can be severe. That’s why good technical support is so important. But if you’re worried about the impact it could make on your budget, rest assured: working with a professional technical support provider doesn’t have to be expensive. And one of the most cost-effective options available is per incident technical support. What is per incident technical support? Per incident technical support is a one-off…
Read More
What can an IT Help Desk Service do for Your Business?

What can an IT Help Desk Service do for Your Business?

IT Support
What can an IT Help Desk Service do for Your Business? IT support is crucial for most businesses. We rely on computers and the internet for so much, from managing customer data and organizing payroll to delivering services. Technical issues can cause severe disruptions with all-too-real consequences, e.g. your team might be unable to complete the work a client is already waiting for. Multiple delays could be enough to damage both your relationship with them and your chances of securing future sales. That’s why technical issues affecting hardware and software must be resolved as quickly as possible. And while you may have your own in-house IT technicians, their knowledge will be limited, and they can become overwhelmed when they also have an entire workforce to help. That’s why an IT…
Read More
5 Ways Professional IT Support Helps Your Business Grow

5 Ways Professional IT Support Helps Your Business Grow

IT Support
5 Ways Professional IT Support Helps Your Business Grow A solid IT infrastructure is crucial to help any business succeed. Everything from customer support and inventory management to social media marketing hinges on an efficient setup. That’s why Canadian companies spent $111bn on IT products and services in 2019. But while small and medium businesses may manage with a DIY IT infrastructure in their infancy, real growth can only occur with help from dedicated, professional IT support. Why? Let’s look at five key reasons. Increase your business productivity Switching to professional IT support can boost productivity in a number of ways. First, it enables you to lighten the load on your in-house IT technicians and give them more time to focus on everyday essentials (e.g. helping employees with minor technical…
Read More
MFA Adoption: Benefits and Risks

MFA Adoption: Benefits and Risks

Information Security, IT Support
MFA Adoption: Benefits and Risks The global pandemic which forces many organizations to adopt the work from home model has led to the dramatic adoption of multi-factor authentication (MFA) as a cybersecurity measure. While MFA has its benefits, it also presents some risks. What Is MFA? MFA, short for multi-factor authentication, is another route to account security. Traditionally, accounts are protected by single-factor authentication composed mainly of the username and password combination. Single-factor authentication has shown to be easily compromised, for instance, through brute force attack – guessing the correct username and password combination through automated means. MFA promises to secure an account by requiring multiple forms of verification to prove one’s identity when signing into an application. There are many forms of MFA. One form is through the use…
Read More
Access to Corporate Network: Why It’s Important to Secure This Entry Point

Access to Corporate Network: Why It’s Important to Secure This Entry Point

Information Security, IT Support
Access to Corporate Network: Why It’s Important to Secure This Entry Point A hacker group specializing in gaining and maintaining access to corporate networks has been observed selling access to compromised corporate networks to other threat actors on underground forums. This highlights the importance of securing access to your organization’s network. An actor assessed to be associated with the hacker group behind the malicious campaign called “Pioneer Kitten”, also known as “Parisite” and “Fox Kitten”, has begun selling access to compromised corporate networks on underground forums since late July of this year, this according to the recent report released by CrowdStrike Intelligence. Access to Corporate Networks COVID-19 has forced many companies to open access to their corporate networks to remote workers. This opening unleashed a Pandora’s box of new cyberthreats, especially…
Read More