Why per incident technical support could benefit your small business

Why per incident technical support could benefit your small business

IT Support
Why per incident technical support could benefit your small business Running a small business is fraught with challenges. You have a team of employees to oversee, results to drive, goals to achieve, and problems to solve. And some of the most difficult issues to remedy involve technology. When the hardware and software your small business depends on every day stop working as they should, the fallout can be severe. That’s why good technical support is so important. But if you’re worried about the impact it could make on your budget, rest assured: working with a professional technical support provider doesn’t have to be expensive. And one of the most cost-effective options available is per incident technical support. What is per incident technical support? Per incident technical support is a one-off…
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What can an IT Help Desk Service do for Your Business?

What can an IT Help Desk Service do for Your Business?

IT Support
What can an IT Help Desk Service do for Your Business? IT support is crucial for most businesses. We rely on computers and the internet for so much, from managing customer data and organizing payroll to delivering services. Technical issues can cause severe disruptions with all-too-real consequences, e.g. your team might be unable to complete the work a client is already waiting for. Multiple delays could be enough to damage both your relationship with them and your chances of securing future sales. That’s why technical issues affecting hardware and software must be resolved as quickly as possible. And while you may have your own in-house IT technicians, their knowledge will be limited, and they can become overwhelmed when they also have an entire workforce to help. That’s why an IT…
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5 Ways Professional IT Support Helps Your Business Grow

5 Ways Professional IT Support Helps Your Business Grow

IT Support
5 Ways Professional IT Support Helps Your Business Grow A solid IT infrastructure is crucial to help any business succeed. Everything from customer support and inventory management to social media marketing hinges on an efficient setup. That’s why Canadian companies spent $111bn on IT products and services in 2019. But while small and medium businesses may manage with a DIY IT infrastructure in their infancy, real growth can only occur with help from dedicated, professional IT support. Why? Let’s look at five key reasons. Increase your business productivity Switching to professional IT support can boost productivity in a number of ways. First, it enables you to lighten the load on your in-house IT technicians and give them more time to focus on everyday essentials (e.g. helping employees with minor technical…
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MFA Adoption: Benefits and Risks

MFA Adoption: Benefits and Risks

Information Security, IT Support
MFA Adoption: Benefits and Risks The global pandemic which forces many organizations to adopt the work from home model has led to the dramatic adoption of multi-factor authentication (MFA) as a cybersecurity measure. While MFA has its benefits, it also presents some risks. What Is MFA? MFA, short for multi-factor authentication, is another route to account security. Traditionally, accounts are protected by single-factor authentication composed mainly of the username and password combination. Single-factor authentication has shown to be easily compromised, for instance, through brute force attack – guessing the correct username and password combination through automated means. MFA promises to secure an account by requiring multiple forms of verification to prove one’s identity when signing into an application. There are many forms of MFA. One form is through the use…
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Access to Corporate Network: Why It’s Important to Secure This Entry Point

Access to Corporate Network: Why It’s Important to Secure This Entry Point

Information Security, IT Support
Access to Corporate Network: Why It’s Important to Secure This Entry Point A hacker group specializing in gaining and maintaining access to corporate networks has been observed selling access to compromised corporate networks to other threat actors on underground forums. This highlights the importance of securing access to your organization’s network. An actor assessed to be associated with the hacker group behind the malicious campaign called “Pioneer Kitten”, also known as “Parisite” and “Fox Kitten”, has begun selling access to compromised corporate networks on underground forums since late July of this year, this according to the recent report released by CrowdStrike Intelligence. Access to Corporate Networks COVID-19 has forced many companies to open access to their corporate networks to remote workers. This opening unleashed a Pandora’s box of new cyberthreats, especially…
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How to Secure Remote Access for Your Employees

How to Secure Remote Access for Your Employees

Information Security, IT Support
How to Secure Remote Access for Your Employees The restrictions that come along with the COVID-19 pandemic have forced many organizations to adopt the work from home model. One key component of the work from home model is remote access – the ability to connect to another computer or network over the internet. Remote Desktop Protocol (RDP) Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft that enables a computer user to access another computer over the internet. While this protocol was initially released for most Windows operating systems, this protocol can now be used with Mac operating systems. A remote desktop user can access another desktop, open and edit files, and use applications of this desktop no matter where this desktop is geographically located. In the context…
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Canadian Organizations Attacked via Unpatched Devices & Inadequate Authentication, Canadian Centre for Cyber Security Says

Canadian Organizations Attacked via Unpatched Devices & Inadequate Authentication, Canadian Centre for Cyber Security Says

Information Security, IT Support
Canadian Organizations Attacked via Unpatched Devices & Inadequate Authentication, Canadian Centre for Cyber Security Says The Canadian Centre for Cyber Security recently revealed that in recent months several Canadian organizations' computer networks have fallen victim to cyberattackers via unpatched devices and inadequate authentication. "In recent months, the Cyber Centre [Canadian Centre for Cyber Security] has been made aware of several compromises of computer networks in Canada," the Canadian Centre for Cyber Security said. "In each case, a threat actor was able to compromise infrastructure exposed to the internet because it was not properly secured via 2FA and/or because software running on an exposed server was not patched to the latest version." Inadequate Authentication Inadequate authentication refers to the insecure process of accessing a device. According to the Canadian Centre for…
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Cybersecurity Tips in Moving Your Small Business from Physical to Digital

Cybersecurity Tips in Moving Your Small Business from Physical to Digital

IT Support
The past few months have proven that it's possible for businesses to switch operations from physical to digital. The COVID-19 pandemic has prompted governments in different parts of the world to impose home quarantine measures, leaving businesses, regardless of size, no option but to adopt the work from home model. Last May, Jennifer Christie, Vice President for People at Twitter announced that Twitter employees can work from home forever. "The past few months have proven we can make that [work from home] work," Christie said. "So if our employees are in a role and situation that enables them to work from home and they want to continue to do so forever, we will make that happen." Twitter is in a unique position to transition its business operations from physical to…
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How to Safeguard Remote Access to Corporate Networks

How to Safeguard Remote Access to Corporate Networks

IT Support
How to Safeguard Remote Access to Corporate Networks The novel coronavirus, also known as COVID-19, is having a profound effect on the way Canadians work. The intentional shutdown of the economy as a result of the COVID-19 has resulted in an increased number of workers using remote access to work from home. 5 Million Canadians Worked from Home in April 2020 During the second week of April 2020, Statistics Canada reported that out of the 12 million Canadians who were employed and worked more than 50% of their usual hours, an estimated 5 millions of these worked most of their hours from home. In 2000, Statistics Canada only recorded 1.4 million Canadians who worked from home and this number increased to 1.7 million in 2008. Out of the 5 million Canadians who worked…
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Top Most Exploited Vulnerabilities in the COVID-19 Era

Information Security, IT Support
Top Most Exploited Vulnerabilities in the COVID-19 Era Year 2020 is a strange year. As a result of the COVID-19 pandemic, many organizations have hastily made a transition from office work to work from home model with little time to put in place the needed cybersecurity measures. Here are the top most exploited vulnerabilities (in no particular order) based on the alerts issued by the national cybersecurity centers and agencies in multiple countries, including Canada (Canadian Centre for Cyber Security), US (Cybersecurity and Infrastructure Security Agency and the Federal Bureau of Investigation) and UK (National Cyber Security Centre), as well as a report from a computer security company (McAfee Labs): RDP Vulnerabilities RDP, which stands for Remote Desktop Protocol, is a proprietary protocol developed by Microsoft for Windows operating systems,…
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