Tag: technical support

10 Questions to Ask When Looking for a Technical Support Provider Searching for professional IT assistance you can trust in a crisis? Per incident technical support is a convenient, cost-effective solution for businesses: you can access expert help in a range of tough situations without being tied into contracts. Just contact your provider to discover an effective, efficient resolution to your problem. But the technical support you receive will only be as good as the team that provides it. And finding the best specialists for your business goals, operations, and budget can be tricky. To help make it easier, we’ve compiled 10 questions to ask before you choose. How Quickly Do You Respond to Issues? Per incident technical support solves one issue at a time. That’s a huge part of…

Why per incident technical support could benefit your small business Running a small business is fraught with challenges. You have a team of employees to oversee, results to drive, goals to achieve, and problems to solve. And some of the most difficult issues to remedy involve technology. When the hardware and software your small business depends on every day stop working as they should, the fallout can be severe. That’s why good technical support is so important. But if you’re worried about the impact it could make on your budget, rest assured: working with a professional technical support provider doesn’t have to be expensive. And one of the most cost-effective options available is per incident technical support. What is per incident technical support? Per incident technical support is a one-off…

5 Reasons Why Off-Site IT Support Is Right for Your Small Business Who needs an off-site IT support? When the data breach that exposed sensitive information of millions of its customers rocked Equifax, the company hired an off-site IT support. Equifax isn’t the only large enterprise that hired off-site IT support as a result of a data breach. Once an embarrassing data breach hits large companies, these companies normally disclose that they’ve engaged the service of an off-site IT support. Large enterprises aren’t the only organizations that need off-site IT support, small and medium-sized enterprises (SMEs) also benefit from off-site IT support. What is Off-Site IT Support? An example of an off-site IT support is the cybersecurity services offered by a cybersecurity company to an independent company. Aside from cybersecurity…