VoIP For Your Business: What Are Some of The Most Important Features?

The VoIP market continues to expand as businesses switch from traditional phone systems, with an estimated 204.8 billion VoIP subscribers across the globe.

Organizations discover many benefits when they embrace VoIP, such as saving 90% on international calls and 75% on operational costs. But for business owners who have relied on traditional phone systems for years, switching to VoIP can seem more complicated than it actually is.

To help make the process easier for you, we’ll explore some of the top features available to your business through VoIP.

Integration with Multiple Communication Channels for More Convenient Interactions

One of the most important features of a VoIP system is integration with various communication tools: you can connect your VoIP telephony system with your go-to solutions to streamline your operations.

You may integrate the following tools for maximum convenience:

  • Teleconferencing
  • Videoconferencing
  • Email
  • Efax

This multi-channel configuration takes the hassle out of interacting with colleagues, clients, and suppliers across different platforms.

For example, you can host a clear video chat with several contacts at the same time through the best VoIP software. You’ll need a reliable, stable internet connection to handle it properly, though, especially when chatting with a large group of people simultaneously.

But when your VoIP is up and running, you’ll have more flexibility than ever before — all from a single system.

Work with Your Preferred Customer Relationship Management (CRM) Systems

CRM systems are a common element of a successful customer service strategy. You can catalog months or years’ worth of client interactions in your chosen platform. That will give you fast access to past conversations, contact details, resolved issues, complaints, and more.

And you can also integrate your VoIP software with numerous popular CRM systems on the market. This enables your team to collect data more quickly and efficiently with each customer interaction. Keep crucial information within easy reach at all times, and take advantage of simpler call tracking.

Simple Call Forwarding to Chat Anywhere in the World

It’s not always easy to keep track of your business or interact with clients while traveling — at least, not with traditional business telephony configurations.

But it’s much simpler with the latest software, as VoIP adapters can go almost anywhere. You and your employees can interact from all over the world, whether you’re out of the country for an expo, checking in to set your mind at ease while on vacation, or away from your desk for any other reason.

VoIP software empowers you to stay in touch with your business thanks to cutting-edge call forwarding: automatically forward contacts to your smartphone or direct them to a colleague if you can’t answer straight away. That also reduces the risk of missing important calls and potentially frustrated clients.

This is much more cost-effective than making phone calls from hotels and airports while you travel.

Call Recording for Employee Training and Future Reference

Customer support agents, sales executives, and even administrators may all benefit from a little training on their phone etiquette.

While managers may sit beside workers to monitor their interactions in real-time, it can be difficult to keep track of everything said and spot opportunities for improvement. That can make training less effective, and employees may continue to make mistakes that cost leads or present your business in an unflattering light.

But call recording enables you to listen back to previous chats between workers and clients or suppliers. You can pause, rewind, and replay key moments repeatedly to make your point concrete.

Reliable Caller ID for Accurate Screening

Caller ID presents workers with vital information on an incoming call before they answer, including the caller’s name, number, location, and other identifying details.

That helps you determine whether a call is likely to be important before you pick up, and decide who to forward it to. You can also leverage an advanced caller ID feature to block unknown or anonymous callers. That’s invaluable if you experience problems with difficult clients or cold calls.

As a result, your team will be less likely to waste time on interactions that lead nowhere. They’ll also face fewer distractions while working on business-critical tasks.

Send Calls to Multiple Devices to Avoid Missed Opportunities

Have you ever missed an important call because you just didn’t hear a phone ringing from another room or couldn’t reach it in time? We all probably have. And we all know it can be frustrating — to say the least.

Fortunately, VoIP telephony systems help you avoid that issue.

You can set up calls to ring out to several devices at the same time, based on where you’re working on a specific day. You won’t need to worry about missing crucial calls that could generate leads and, ultimately, secure sales.

You can also make sure potential customers and key contacts always get through to the right person whenever they call.

More Advanced Voicemail for Deeper Personalization

A warm, welcoming, professional voicemail message is a must for any business just in case nobody is available to take a call. Standard telephony systems allow for basic voicemail functionality, but VoIP takes it to the next level.

Some VoIP software allows you to transcribe messages into text so you can read them instead of listening. And you can have them directed to your email inbox, eliminating the need to access your voicemail system first.

VoIP voicemail services also offer deeper customization options and flexibility than traditional systems.

How to Get Started with VoIP for Your Business

VoIP is a terrific asset for businesses of all sizes, in all sectors. Workers at every level can benefit from the comprehensive features available in the best VoIP systems, from executives who want to listen back to recorded calls to agents who need to know who they’re speaking to before they answer.

Ready to give it a try?

GenX’s team will create a tailored state-of-the-art telephony setup for your business. We’ll assess your current telephone system hardware carefully before we put together the most cost-effective package for you.

Get in touch to get started today!

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